FAQs
How do I place an order?
Simply select your preferred size, add the product to your cart, and proceed to checkout.
What payment methods do you accept?
We accept major payment methods available through our payment partners, including UPI, debit cards, credit cards, net banking, and other supported payment options.
What should I do if my payment fails?
Please verify your payment details and try again. If the issue persists, we recommend contacting your bank or payment provider. You may also reach out to our support team for assistance.
My payment was successful but I did not receive an order confirmation. What should I do?
If your payment has been successfully processed but you have not received an order confirmation, please contact us with your payment details and transaction reference. Our team will verify and assist you.
How long will it take to receive my order?
Orders are typically processed and delivered within 2–5 business days. Delivery timelines may vary depending on your location and other operational factors.
How can I track my order?
Once your order is shipped, tracking details will be shared via email, SMS, WhatsApp, or other available communication channels.
Do you ship across India?
Yes, we ship to most serviceable locations across India.
What should I do if my order has not been delivered?
If your order has not been delivered within the estimated timeline, please contact us with your order details. Our team will assist you in tracking and resolving the issue.
Can I change my shipping address after placing an order?
Address changes may be possible before dispatch. Once an order has been shipped, address modifications may not be possible.
Can I cancel my order?
Orders may be cancelled only before they have been dispatched. Please refer to our Cancellation Policy for details.
Can I modify my order after placing it?
We may be able to assist with order modifications before dispatch. Please contact us as soon as possible. Once an order has been dispatched, modifications may not be possible.
How do I choose the correct size?
Please refer to our Size Guide available on each product page before placing your order.
Are your products true to size?
Our garments are designed according to the measurements provided in our Size Guide. We strongly recommend checking the size chart before placing your order.
What if I order the wrong size?
We offer a one-time size exchange within 5 days of delivery, subject to our Returns & Exchanges Policy.
Do you offer returns?
No. We do not offer returns for change of mind, personal preference, or size-related issues.
Do you offer refunds?
No. Refunds are not offered except for approved order cancellations before dispatch or where required under applicable law.
Can I exchange my product?
Yes. We offer a one-time size exchange within 5 days of delivery, subject to eligibility requirements.
What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with photographs and your order details. Upon verification, we will arrange a replacement.
What if an item is missing from my order?
If any item is missing from your order, please contact us within 48 hours of delivery with your order details. Our team will investigate and assist you.
Will the product colour look exactly like the website images?
Actual product colours may vary slightly due to photography, lighting conditions, and screen settings.
How can I contact The Maha Couture?
You can reach us at:
Email: mahacouture2026@gmail.com
Our customer support team will be happy to assist you.